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Legal

Terms of Service

Effective date: September 21, 2026

These Terms of Service ("Terms") are an agreement between you and Heartbroken Hustla ("HBH," "we," "us," or "our"). They cover your use of heartbrokenhustla.com (the "Site") and every order you place with us. Please read them before you shop. How we handle your personal information is covered separately in our Privacy Policy, which is part of these Terms.

PLEASE READ THIS. Section 19 contains a binding arbitration agreement and a class action waiver. They affect how any dispute between you and us is resolved: with limited exceptions, disputes go to an individual arbitrator rather than to a judge or jury, and you give up the right to take part in a class action. You have 30 days from your first order to opt out of arbitration and nothing else about your order changes if you do. Section 19.3 says exactly how.

1. Agreement To These Terms

By visiting the Site, joining our list, or placing an order, you agree to these Terms. If you do not agree with them, please do not use the Site or order from us.

2. Who We Are

Heartbroken Hustla is a lifestyle wear brand operating out of Dallas, Texas. The fastest way to reach a person is by email at customerservice@heartbrokenhustla.com. We answer order questions, exchange requests and anything else at that address.

3. Eligibility

You must be at least 18 years old, or have the permission of a parent or guardian who agrees to these Terms on your behalf, to place an order. By ordering, you confirm that the payment method you are using is yours to use.

4. Orders

Adding a piece to your bag and completing checkout is an offer to buy it. That offer is accepted, and a contract formed, only when we send you an order confirmation or ship the order, whichever comes first. Until then we may decline or cancel an order, in whole or in part, for any lawful reason, including:

If we cancel an order you have already paid for, we refund that payment in full to the original payment method. We may also limit the quantity of any piece per person or per order.

Changing or cancelling your order. Email us as soon as possible and we will change or cancel the order if it has not yet shipped. Once it has shipped, the returns and exchanges section below applies.

5. Prices, Taxes & Errors

All prices are in U.S. dollars and do not include shipping or tax. Sales tax is calculated at checkout where we are required to collect it, and is shown to you before you pay.

Prices and availability can change at any time before you place an order, and a piece listed as coming soon may be released at a different price than the one shown. Despite our best efforts, a piece on the Site may occasionally be listed at the wrong price or with the wrong description. Where that happens, we are not obliged to sell at the incorrect price; we will either cancel the order and refund you in full, or contact you first to ask whether you want to continue at the correct price.

6. Payment

Payment is taken through Stripe, our payment processor. Your card details are entered on Stripe's own secure checkout page and are never held on our servers. Your purchase is also subject to Stripe's terms. Prices are confirmed and charged in U.S. dollars; if your card is issued outside the U.S., your bank may add its own conversion or foreign transaction fee, which is between you and your bank.

7. Shipping & Delivery

We ship to addresses in the United States only. We do not ship internationally, and we cannot ship to freight forwarders.

Those timings are estimates, not guarantees. Carrier delays, weather, holidays and a busy drop can all push an order out, and we are not responsible for delays once a parcel is in the carrier's hands. Risk of loss passes to you when the carrier takes the parcel from us, but if a parcel is lost, damaged or shows as delivered and is not there, email us and we will help you open a claim with the carrier and work out what we can do.

You are responsible for giving us a complete and correct shipping address. A parcel returned to us because the address was wrong or incomplete can be reshipped once you cover the postage again.

8. Returns & Exchanges

We want the piece to fit and we want you to wear it. Unworn, unwashed pieces with the tags still attached may be exchanged, or returned for store credit, within 14 days of delivery.

To start one, email customerservice@heartbrokenhustla.com within those 14 days with your order number and what you would like to do. Please do not send anything back before you hear from us, so we can tell you where to send it.

Anything sent back worn, washed, altered, scented, without its tags, or after the 14 days may be refused and returned to you.

If something is wrong with your order

This is different, and you are covered. If a piece arrives with a fault, or we sent you the wrong piece or the wrong size, email us within 14 days of delivery with your order number and a photo. We will put it right with a replacement or a full refund to your original payment method, and we cover the return postage. Normal wear, and fading or shrinkage from washing against the care instructions, are not faults.

9. Coming Soon Pieces & The List

Pieces shown as coming soon, or as a waitlist, are not offers to sell and are not held or reserved for anyone. Joining the list or asking after a piece does not guarantee that it will be released, that it will be released in your size, or that it will be released at the price shown. Some pieces never make it to a drop.

10. Photos, Colors & Sizing

We photograph every piece ourselves and we try to show it honestly. Even so, screens render color differently, and the shade you see may not be an exact match for the piece in your hands. Sizing can also vary between styles, so please use the size details on each product page rather than assuming one size fits across the range. A color that renders slightly differently on your screen is not a fault, though it is exactly what the exchange window above is for.

11. Our Artwork & Content

Everything on the Site, including the Heartbroken Hustla and HBH names, the crest, the graphics and prints on our pieces, the photography, the video, the text and the design of the Site itself, belongs to us or to the people we licensed it from, and is protected by copyright, trademark and other laws.

You may browse and share links to the Site. You may not copy, reproduce, print, resell or put our artwork or designs on any product, and you may not use our name, crest or graphics for your own commercial purposes, without our written permission. Buying a piece buys you the piece, not the artwork on it.

12. Using The Site

You agree not to:

We may suspend or refuse service to anyone who does.

13. What You Send Us

If you send us ideas, suggestions, reviews, photos or anything else, you give us permission to use them in connection with the brand, including on the Site and on social media, without owing you payment. Do not send us anything you do not have the right to share or do not want used. We may remove anything at our discretion.

14. Other Companies' Services

The Site links to and relies on services run by other companies, including Stripe for payment, Google Analytics for traffic figures, Cloudflare for hosting, and our email and form providers. We are not responsible for their content, their practices or their terms, and their handling of your information is covered by their own policies. Our Privacy Policy explains what they receive from us.

15. Disclaimers

The Site is provided "as is" and "as available." To the fullest extent the law allows, we disclaim all warranties of any kind, express or implied, including any implied warranties of merchantability, fitness for a particular purpose, title and non-infringement. We do not warrant that the Site will be uninterrupted, secure or error free, or that every description, photograph, price or availability shown on it is complete and current.

Nothing in these Terms takes away any right you have that cannot be waived under applicable law, and some states do not allow certain warranties to be excluded, so parts of this section may not apply to you.

16. Limit Of Our Liability

To the fullest extent the law allows, Heartbroken Hustla and anyone working with us will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, lost data, or the cost of substitute goods, arising out of your use of the Site or any order, whether the claim is brought in contract, in tort or otherwise, and even if we were told such damages were possible.

Our total liability for any claim connected to the Site or an order will not exceed the amount you paid us for the order the claim relates to, or $100 if no order was placed.

17. Indemnity

You agree to indemnify and hold harmless Heartbroken Hustla from any claim, loss, liability or expense, including reasonable legal fees, arising out of your misuse of the Site, your breach of these Terms, or your infringement of anyone else's rights.

18. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to its conflict of law rules. The arbitration agreement in Section 19 is governed by the Federal Arbitration Act.

For any dispute that is not going to arbitration, whether because you opted out, because it belongs in small claims court, or because Section 19 does not cover it, you and we agree it will be brought exclusively in the state or federal courts located in Dallas County, Texas, and both of us consent to those courts' jurisdiction.

19. Arbitration Agreement & Class Action Waiver

Read this section carefully. It affects your rights, including your right to file a lawsuit in court.

19.1 Talk to us first

Before either of us starts anything formal, email customerservice@heartbrokenhustla.com describing the problem and what you would like done about it, and give us 30 days to sort it out. Most problems are a size, a delivery or a misunderstanding, and they get fixed faster this way than by anyone filing anything. This step is required before arbitration, and it runs both ways.

19.2 Agreement to arbitrate

If we cannot resolve it that way, you and we agree that any dispute, claim or controversy arising out of or relating to these Terms, the Site, or anything you bought from us will be resolved by binding arbitration before a single arbitrator, and not in court, except for the claims carved out in Section 19.4. This includes disputes about whether this arbitration agreement itself applies. An arbitrator's decision is final and can be entered as a judgment in court.

19.3 Your right to opt out

Arbitration is not forced on you. You may opt out by emailing customerservice@heartbrokenhustla.com with the subject line "Arbitration Opt-Out", giving your name, the email address on your order, and a statement that you are opting out. It must reach us within 30 days of your first order placed under these Terms. That is all it takes. Opting out costs you nothing, changes nothing else about your order or these Terms, and we will not treat you any differently for doing it. If you opt out, disputes go to the courts named in Section 18 instead.

19.4 What is not covered

Either of us may still:

19.5 Class action waiver

Arbitration and any court proceeding between us will be conducted only on an individual basis. Neither of us may bring a claim as a plaintiff or class member in a class, collective, consolidated or representative action, and the arbitrator may not consolidate more than one person's claims or preside over any form of class proceeding. The arbitrator may award relief only to the individual party seeking it, and only as needed by that party's own claim.

If this Section 19.5 is found unenforceable as to a particular claim, or as to a request for public injunctive relief, then that claim or request is severed from arbitration and heard in the courts named in Section 18, while the rest of the disputes stay in arbitration. If Section 19.5 is found unenforceable in its entirety, then this whole Section 19 does not apply and every dispute goes to those courts.

19.6 How the arbitration works

The arbitration will be administered by the American Arbitration Association under its Consumer Arbitration Rules, in effect when the claim is filed, as modified by this section. The rules and the forms for starting a claim are at adr.org.

19.7 Changes and survival

If we change this Section 19 after you have placed an order, the change does not apply to a dispute we already knew about, and you may reject the change by emailing us within 30 days of it being posted, which leaves the version you agreed to in force for you. This Section 19 survives the ending of these Terms and your relationship with us.

20. Changes To These Terms

We may update these Terms from time to time. When we do, we will revise the "Effective date" at the top of this page, and the updated version applies to any order placed after it is posted. The Terms that apply to your order are the ones in force on the day you placed it, so it is worth reading them at the time.

21. General

If any part of these Terms is found unenforceable, the rest stays in force. Our not enforcing something is not a waiver of our right to enforce it later. You may not transfer your rights under these Terms; we may transfer ours if the business is sold or reorganised. Neither of us is responsible for failing to perform because of something genuinely outside our control, such as a carrier failure, a supplier failure, a natural disaster or a government action. These Terms, together with the Privacy Policy, are the entire agreement between us about the Site and your orders.

22. Contact